An Efficient Way To Meet Citizen’s Expectations


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Gujarat, INDIA
IN India
Web http://www.rmc.gov.in/

In development

About the project Edit

Rajkot Municipal Corporation (RMC) has started different mobile Governance services, to provide efficient, timely information to Citizens of Rajkot. The Mobile Governance services are exclusive for the citizen of Rajkot and the solution is developed in house by Rajkot Municipal Corporation.

In what ways is this project unique and creative? Edit

Services provided under M-governance are; Alert services, Interactive services, Management services and Payment reminder services. To avail these services on mobile citizens of Rajkot are required to send an SMS in a prescribed format to a designated number.

What is the social value of this project? Edit

The online real-time information about government application creates utmost level of satisfaction towards services which is rendered to the citizens by the RMC.

What is the potential of this project to expand and develop? Edit

Winner 2011, M-Governance category, Manthan Award 201 Digital Inclusion for Development , South Asia
The Jury noted that m-Governance programme of RMC has emerged as a logical follow up of the successful implementation of e-Governance project they implemented earlier. It was also observed that the solution uses online real time database for transparent and effective response to the queries. The Jury also noted the project is financially sustainable and with significant number of mobile users in the RMC area, the project presented a win-win situation for both the RMC and the citizens who can avail its various services with greater ease and at their convenience.

What was the triggering factor of this project? Edit

Rajkot Municipal Corporation (RMC) is committed to provide basic infrastructure facilities including entertainment facilities to the people of the city.

What is the business model of this project? Edit

Rajkot Municipal Corporation (RMC) is a local government. RMC is very well known for the managing the city by using private sector participation as well as introduction of innovative mechanism in management to serve people efficiently. City has prepared different plans for improving services and to nullify gap between services and demands.

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